On completion of this qualification, the learner will be able to:
- Analyse a business and determine the way it functions.
- Communicate in a business environment
- Function in a Business Environment
- Operate a computer
- Deal with Customers
- Display cultural awareness in dealing with customers and colleagues
- Communicate verbally
- Maintain health, hygiene and professional appearance
- Analyse the Tourism industry and the links between the various sectors.
- Analyse airport and customs systems
- Describe the world from a travel perspective
- Book and issue documentation for land travel and accommodation
- Book and issue documentation for point-to-point air travel
- Advise customers on visas and passports and apply for visas
- Access information on travel products and services
- Demonstrate basic Forex transactions and Forex conversions
- Operate a central reservation or global distribution system
- Demonstrate knowledge of South Africa as a travel destination
- Sell products/services
- Process payments
- Process incoming and outgoing telephone calls
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